Privacy Policy
This Privacy Policy (Policy) explains how LOT542.COM manages your personal information. By accessing our website, you consent to the terms of this Policy, including consenting to us collecting, using and disclosing your personal information as set out in this Policy.
Who we are
LOT542.COM is owned by VAI IP LIMITED a 100% Papua New Guinea owned company.
We offer virtual real estate consultancy and provide a unique range of tools for education and assisting customers with the property related requirements.
Application of Privacy Policy
LOT542.COM is targeted primarily for the Papua New Guinea market. At times, it may be used by those outside of the country requiring assistance with real estate matters in Papua New Guinea.
Our operations are governed by the laws of Papua New Guinea.
How to contact us
You can contact us at:
The Managing Director
VAI IP LIMITED
Post Office Box 27, Waterfront
Port Moresby, National Capital District
Papua New Guinea
Email: [email protected]
The information we collect
Personal information
Personal information may include:
- Name
- Age
- Gender
- Contact details (including phone numbers and email addresses)
Contact details
When you use our products or services, we may collect your contact details which may include your name, business and/or residential address, email address, telephone number, age and/or birth date, profession, occupation or job title, and gender. The type of information we collect will depend on what kind of product or service you are using.
Transaction information
Transaction information includes information about your interactions with us, the products and services you have purchased from us or which you have enquired about and your use of these products and services, together with any additional information necessary to deliver those products and services to you or to respond to your enquiries.
Financial information
Financial information includes information about your assets, financial situation (e.g. home loan details) and may also include payment details, such as direct debit or credit card information, used to pay for our products and services.
Location information
We collect information about your location when you use our products and services, such as location information provided by a mobile or other device interacting with one of our websites or apps, or associated with your IP address or other device identifier. We may also collect your location by asking for your postcode or address.
Property information
We collect information about properties in Papua New Guinea, which may include property attributes (e.g. number of bedrooms, bathrooms and car spaces), property type (e.g. house or unit), the estimated property value, sale and rent history and owner details. Property images and videos may also be collected.
Identification information
In some cases, we may collect identification documentation from you (e.g. a drivers licence or passport) for verification purposes only.
How we collect your information
Directly from you
We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
- when you use, contact or request information from us including via our websites, apps, online forms, surveys and emails;
- through your conversations with our staff and our representatives;
- when you complete an application or make a listing enquiry; and/or
- when you write to us including via hard copy forms.
From your use of our products and services
We collect information about you when you use our products and services. For example, we may collect usage analytics about when and how you use our products and services.
We may also generate and collect insights about you based on your use of our products and services.
How we use your information
To provide our products and services
Your information is collected and used by us:
- to provide products and services to you and deliver the best possible quality of customer experience (such as by gaining an understanding of your needs);
- to provide you with news, information or advice about our existing and new products and services, including for marketing and targeting online advertising (see the “For marketing” section below);
- to communicate with you, including but not limited to, by email, mail, SMS, telephone or app notifications;
- to manage and enhance our products and services (such as for research and development);
- to personalise and customise your experience;
- to provide you with access to protected areas of our websites;
- to conduct competitions or promotions, including for or on behalf of third parties;
- to verify your identity;
- to assist you to gain approval or provision of a product or service, including to assess applications for your suitability of our products and services;
- to conduct business processing functions for operation of our websites, our apps or our business;
- to manage our sales or other business relationships with you;
- for our administrative, promotional, planning, product/service development, quality control and research purposes, or those of our contractors, external service providers or business partners;
- to provide your updated personal information to us, our contractors, external service providers or business partners;
- to administer and manage services relating to payment, including to recover any amounts you may owe to us;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
- as otherwise required or permitted by law (including the Australian Privacy Laws and New Zealand Privacy Laws).
Complaints
If you believe your privacy has been breached by us or have any feedback, questions or concerns about our Privacy Policy or privacy practices, please contact us (see “How to contact us”) and provide details of the incident so that we can investigate it.